Ask for an appeal (review). Also, ask your primary doctor to submit reason(s) why the procedure is important and should be covered by insurance.

Keep a log of all your conversations with the insurance company and your doctor regarding the procedure. Write down names, dates and times of the people you talk to.

Contact the HMO Help Center for more information:
HMO Help Center
1-888-466-2219
TDD: 1-877-688-9891

There is no charge for your call. The HMO Help Center is open 24 hours a day, 7 days a week, and can provide help in many languages.