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Your Quality of Care

Did you Know?

You have a right to know about your doctor’s qualifications

Effective June 27, 2010, all California doctors are required to notify their patients that they are licensed by the Medical Board of California and provide the Medical Board’s contact information. This notice may either be prominently posted in the doctor’s office, or it may be in the form of a written statement that is given to the patient.  The written notification must include the Medical Board of California’s telephone number and Web site. Consumers can contact the Medical Board to check on a doctor’s license status or to file a complaint.

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You have the right to an interpreter

Look for doctors and office staff who speak your family’s language, or ask for an interpreter if you need one to talk to your doctor or your child’s doctor. Certified medical interpreters are trained to translate health information correctly. They must keep your information private.

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New Timely Access to Care Regulation

Beginning January 17, 2011, a new timely access regulation will go into effect in California that rquires HMO doctors to see patients with non-urgent care needs within 10 business days of the patient’s request for an appointment. For requests to see a specialist, patients must be seen within 15 business days of the request. Patients seeking urgent care that does not require prior authorization must be seen within 48 hours (96 hours for urgent care iif it requires prior authorization). Visit Timely Access to Care to learn more about this new regulation.

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Hospital, health plan and provider ratings

Some hospitals provide better care than others. Visit CalHospitalCompare.org, a service of the California Healthcare Foundation, to view ratings of quality of care, patient experience and safety measures for hospitals in your area.

Visit the California Office of the Patient Advocate Web site to learn how health insurance plans rate on the quality of care their members receive, as well as how medical groups, their doctors and other providers rate on the care patients receive.

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Nursing home and home health agency ratings

Medicare.gov provides the following online rating tools:

  • Nursing Home Compare has detailed information about every Medicare and Medicaid-certified nursing home in the country and the quality of care they provide. 
  • Home Health Compare has detailed information about every Medicare-certified Home Health agency in the country.
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Top 10 musts for your hospital visit
KevinMD.com

Whether you are going to the hospital for an outpatient procedure or whether you will be admitted to the hospital for medical illness or surgical procedure, there are certain things you must know and certain things you must do in order to ensure that your reasonable expectations will be met.

  1. You must become informed about the terms and limits of your health insurance policy. See if the fees you are being charged can be negotiated ahead of time. If you do not know the terms and limits of your policy, you will not know the financial field upon which you are playing, and the end result may be significantly displeasing to you.
  2. Do not be afraid to ask questions of your doctor. By accepting you as a patient he or she has made a contract with you to provide you with the best possible care. This means that the doctor must make time to answer your questions. On the other hand, you must realize that doctors do not have much time in today’s medical environment owing to the system under which they currently work. Therefore, prepare a list of questions for the doctor each day, and set a time during the course of the day that you and the doctor can meet so that these questions can be answered. If possible, e-mail the questions to your doctor before hand.
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Collaborative efforts can save money and improve care
Kaiser Health News

HILLSBORO, Ore. — Peter Cady, who works 12-hour shifts on his feet at Intel’s plant here, occasionally suffers severe lower back spasms. But he nearly gave up seeking medical help because in the weeks it took to get a doctor’s appointment and a referral to physical therapy, the pain usually subsided.

These days, however, Cady is much happier with his care.

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Survey shows California healthcare costs rising, benefits shrinking
Los Angeles Times

Reporting from Sacramento— Fewer California companies offered their workers health insurance last year, and the ones that did charged employees more for their coverage.

That’s among the findings of an annual California Employer Health Benefits Survey released Wednesday [January 4, 2012] by the California HealthCare Foundation, a research and grant-making nonprofit organization.

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California’s healthcare spending per person among lowest in U.S.
Los Angeles Times

For more evidence that the Golden State has lost some of its luster, consider this news from the federal government: California spends less per person on healthcare than all but eight states.

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Ranking California’s health
San Diego Union-Tribune

Here’s the good news: California continues to be a national leader in low smoking rates, high rates of early prenatal care, low infant mortality, and few workplace deaths.

But our air still is the nation’s most polluted, many children aren’t getting immunized and lack of health insurance remains a problem, a report released Tuesday [December 6, 2011] shows.

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SAN BERNARDINO: Providers look for ways to improve care
The Press-Enterprise

Battling a life expectancy rate some eight to 15 years less than the state average according to reports, San Bernardino health care providers are using technology and community outreach to improve care.

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Physicians push for more palliative care despite barriers
Kaiser Health News

A poll released Tuesday [November 15, 2011] found that an overwhelming majority of doctors support palliative care, with 96 percent responding that they believe enhancing the quality of life for seriously ill patients is more important than extending life as long as possible. Despite these sentiments, many physicians responded that they have some hesitations about palliative care and that there are barriers to its full adoption.

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Grading docs with electronic medical records
Kaiser Health News

Dr. Brett White practices medicine differently than he did three years ago.

That’s when the Gabriel Park Family Health Center in suburban Portland adopted electronic medical records.

White, who oversees the clinic, says the effect was immediate. The electronic records made data available that highlighted patients who’d been diagnosed with chronic diseases like diabetes and then hadn’t been seen for a couple of years.

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$6.8 billion spent yearly on 12 unnecessary tests and treatments
Kaiser Health News

For many adults, a routine visit to a primary care physician might involve blood tests, a urinalysis, an electrocardiogram, maybe a bone density scan. Too often, however, these tests are inappropriate and they cost a bundle, according to a recent study,  not only for the health care system but also for individuals, who are increasingly footing more of the bill for their care.

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More than 25% of Medicare drug plans get poor ratings
Kaiser Health News

Nationally, more than a quarter of Medicare’s rated prescription drug plans that will be available to seniors in 2012 get poor ratings from federal officials. And in the Washington metro area, 36 percent rate unacceptably low, according to an analysis of Medicare data.

The Centers for Medicare and Medicaid Services is putting these plans on notice that, unless they take steps to improve their performance over the next few years, they face expulsion from Medicare.

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Medical school enrollment on the rise
Los Angeles Times

For those worried about the shortage of doctors in the U.S. healthcare system, here is a bit of good news: The number of students enrolling in medical schools has reached its highest level in more than a decade.

More than 19,200 people entered their first year of medical school this year, a 3% increase over 2010, according to new data from the nonprofit Assn. of American Medical Colleges.

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More pharmacists to staff Southern California health clinics
Los Angeles Times

The USC School of Pharmacy plans to double the number of pharmacists at safety-net clinics throughout Southern California, officials announced Wednesday [October 19, 2011].

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Needs improvement: U.S. health care not getting better, report finds
Kaiser Health News

America’s health care system is not getting any better even as it gets more expensive, according to the third comprehensive scorecard issued by the Commonwealth Fund, one of the country’s biggest health care foundations.

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Chasing the stars, insurers improve quality — and revenue
Kaiser Health News

Nine Medicare Advantage plans scored top marks on the five-star government rating system for 2012, up from only three plans this year, according to new figures posted by Medicare Wednesday [October 12, 2011].

That’s a small share of the 569 private Medicare plans, but it’s a laurel much of the industry is now chasing. For the first time, Medicare plans will get big cash bonuses for higher scores, a new reward created by the 2010 federal health law.

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Researchers press for more action on health disparities
Kaiser Health News

As Susan Dentzer, the editor in chief of the journal Health Affairs, was opening a public briefing today [October 6, 2011] on a special issue dedicated to the state of health care disparities in the country, she warned the audience members they “might need a strong dose of Valium” to handle some of the bleak assessments of the racial gap in care.

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